Any company will highlight the positive attributes that they have, so you never really know what you’re letting yourself in for. So, the question is, what do you look out for to see if your fulfilment company is what it’s cracked up to be?
At CBF Fulfilment we receive calls on a regular basis for start up companies enquiring about our fulfilment prospects, to compare and contrast. But there are so many variables in fulfilment that it is incredibly easy to hide the truth. The truth being how much it costs to process your fulfilment requests. It’s incredibly important to be aware of picking costs, storage charges packaging costs, postage charges and management fees.
But, if you really want to get straight to the point of how to avoid a bad fulfilment company, here’s what to look out for:
- Account Management processes
- Mis-pick records
- Stock control processes
- Stock damage process and insurance
- Warehouse Storage Conditions
- Outer packaging samples and ideas
- Lack of online tools for account management
Your stock should be dealt with correctly and if it’s repeatedly carried out in the wrong manner, you should be looking elsewhere. It is worth mentioning that we at CBF we have online tools that we use to help you and it enables your shopping carts to talk directly to our warehouse so that you have all reports on shipping, stock levels, consignment numbers as well as the status of each job so that you can see what stage it’s at.
A bad fulfilment service only makes your business look bad to your customers.